Céad Míle Tours Privacy Policy

Céad Míle Tours is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our site or use our tour and travel planning services. We conduct our business in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Data: Information that can be used to identify you directly or indirectly. This includes your name, email address, postal address, phone number, payment information, passport details (for international travel arrangements), dietary restrictions, and any health information relevant to your participation in tours or activities.
• Usage Data: Information about how you access and use our site. This may include your computer's IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Booking Details: Information related to your tour bookings, preferences for specific tours (e.g., historical tours, culinary tours, adventure packages), number of participants, and special requests.

2. How We Collect Information

We collect information through various methods:

• Direct Interactions: When you book a tour, request information, subscribe to our newsletter, participate in surveys, or contact us via email or phone.
• Automated Technologies: As you navigate and interact with our site, we may use cookies and similar tracking technologies to collect certain information automatically.
• Third Parties: From business partners, affiliates, or publicly available sources, especially when facilitating bespoke travel planning or group bookings where third-party providers are involved.

3. How We Use Your Information

Céad Míle Tours uses the collected data for various purposes, primarily to:

• Provide and maintain our services, including processing bookings for guided historical tours, cultural immersion experiences, and adventure tourism packages.
• Manage your booking and provide you with related customer service for bespoke travel planning and group bookings.
• Notify you about changes to our services.
• Allow you to participate in interactive features of our service when you choose to do so.
• Provide analysis or valuable information so that we can improve the site and services, including local craft workshops and culinary tours.
• Prevent and address technical issues.
• Send you marketing and promotional communications about our tours and services that may be of interest to you, based on your preferences.

4. Disclosure of Your Information

We may disclose your personal data in the following situations:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Tour Operators and Partners: To facilitate your tour bookings and ensure a seamless experience, we share necessary information with our tour guides, local activity providers, accommodation providers, and transportation companies.
• For Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

The security of your data is important to us. We have implemented appropriate technical and organisational measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Céad Míle Tours aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Céad Míle Tours relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the contact details provided below.

7. Links to Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our site, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By mail:
• Céad Míle Tours
• 318 Aston Quay
• Temple Bar
• Dublin 2
• Dublin, D02 X532
• Ireland